Terms

These booking terms and conditions apply to all holidays booked with OA Surf Club Limited (“we” or “us”), and all people named or booked for by the party leader(“you”).

“Our services” are those OA Surf Club provide directly, such as food and accommodation.

“The holiday” is our package of food & accommodation only.

Your Holiday Contract

The contract is made on the date we issue confirmation of your booking (via email) from which point on you are said to have booked. No contract or obligation exists between us and you before this date. Your booking of a holiday with us confirms you understand and accept all terms and conditions laid down in our “Booking Terms and Conditions”. We reserve the right to change our booking terms and conditions without notice. If you have already booked a holiday before any change, you have the option to stay with the booking terms and conditions from your booking date. You will be notified in writing (email) of any proposed change, and you must accept or refuse this within 28 days. If you make no contact, then it is taken as you have accepted the new booking terms and conditions.

Booking

A party leader making a booking takes responsibility for the whole party, including payment.

The below applies to bookings of our services only.

The deposit is 30% of the full holiday price. We will issue confirmation of your booking when the full deposit has been received and cleared. Only from the date of this confirmation does any contract or obligation exist between us and you.  This deposit is non-refundable.

The Final Balance is due 6 weeks before arrival. If this is not paid, then the holiday is deemed to have been cancelled and your deposit forfeited. We reserve the right to re-sell the holiday without notice.

For bookings made within 6 weeks of your arrival the deposit and final balance are both due on booking.

If you do not make the payments by their due dates or do not arrive, your holiday will be cancelled without notice and all payments made will be retained. In such cases, we would make every effort to contact you and would only cancel without notice if we were unable to contact you.

Alteration of the holiday by you

On a discretionary basis only, and where availability permits, it may be possible for you to change your dates of stay to any other period in the same season and change rooms booked or take additional rooms prior to arrival. If the holiday price goes up because of your requested changes, you will be required to make up the difference in price. If the price goes down because of your requested changes, a refund of the difference remains at our discretion.

We request that you take adequate insurance cover.

Alteration or cancellation by us (non-force majeure)

In the unlikely event we need to make a cancellation for reasons not classed as “force majeure” then we will offer you a full refund of all monies paid. If your holiday is cancelled by us, you will be notified of the cancellation in writing (e.g. via email).

In the case of us making a major alteration to your holiday, you may select either a full refund of all monies paid, or the altered holiday offered by us. Change of dates of holiday or removal of exclusive use of Atlantic Court are classed as major alterations. All other alterations, including change of room, are classed as minor alterations and no offer of full refund is applicable. The refund of all monies paid is the full limit of our liability, we accept no liability for any other costs incurred to you, including charges for cancellation of your travel.

Cancellation by us due to force majeure

In the unlikely event that we are forced to cancel your holiday due to force majeure, you will be entitled to a full refund. Force majeure is unusual circumstances outside our control including, but not limited to, war, threat of war, terrorist action or threatened terrorist action, riots, industrial action, natural or nuclear disasters, fire, flooding or adverse weather conditions, epidemics and pandemics, closure of ports and airports or similar events. If your holiday is cancelled by us, you will be notified of the cancellation in writing by email.

If there are any Covid-19 related travel restrictions in place preventing you from attending or us delivering the holiday, you will be entitled to a full refund.

Acceptance of responsibility by you

We reserve the right to charge you for any damage to our property, lost keys and for any unusual cleaning. We reserve the right to take a damage deposit prior to your arrival and any charges will be taken from this deposit.

Any behaviour deemed by us to be anti-social may result in the immediate termination of this contract and all services we provide to you. Group bookings are classed as one. No further obligation would be due to any member of a party, even if a non-offender, of a terminated contract.

Pets

Dogs may be allowed at our discretion; this must be approved prior to confirming the booking. Under no circumstances should the number of such pets exceed that which has been permitted by OA Surf Club.

A fee of £20 (specified at the time of booking) per pet will be payable in respect of each stay. Pets are not allowed on the furniture or in bedrooms 2, 10, 14 and 15 within the Property. Further restrictions may apply, please contact Rob or Tia to discuss. Pets must: (a) not be left alone at the Property at any time; (b) be house trained; and (c) be at least 6 months old.

If in the reasonable opinion of the housekeeper, OA Stay requires additional cleaning following a pet’s stay (including but not limited to removal of pet hairs and carpet cleaning), this will be charged to the Guest.

Dog faeces must not be left on the grounds, it should be bagged and disposed of in the general waste bins by the exit gate.  Any additional cleaning of the grounds after your stay will be charged to the guest.

Accommodation

We will endeavour to have your room ready by 2-4 pm on the day of your arrival. Your room must be vacated by 10 am on the day of departure, regardless of the time of transfer. We will however provide space for the storage of baggage, should you either arrive before 2 pm or wish to leave after 10 am.

During your stay

We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own property.

Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement including if new locks are required to be fitted will be charged to the guests.

Guests may in no circumstance re-let or sublet the property, even free of charge.

The Free Wi-Fi internet connection is available (at no extra cost) subject to technical availability. It may not be available 24 hours a day and is provided for pleasure not for business purposes.

Neither the Owner nor the Agency accepts responsibility for work taking place outside the boundary of a property, or for noise or nuisance resulting from third party activity over which the Owner or the Agency has no control. All inventory must remain in the property as found on arrival and not be taken to another property. Children under 18 must be supervised by their parents/guardians at all times.

Complaints

In the event that you have reason to complain whilst on holiday with us, you should immediately report to the Manager within 24 hours of discovering an issue, with accompanying evidence such as photographs. By raising complaints early, they can often be dealt with quickly so the rest of the holiday can continue to your satisfaction. If you are still unhappy after your initial complaint, please inform us that any actions we have taken have not corrected the problem to your satisfaction. If you remain dissatisfied, the party leader must write to us within 28 days of the end of the holiday giving full details of the complaint. For all complaints and claims which do not involve personal injury, illness or death, we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.